Returns & Exchanges
At gorjana, we want you to love your jewelry, which is why we offer easy returns and exchanges within 30 days of purchase for all unworn items in their original packaging. Please note that personalized or engraved pieces are final sale and cannot be returned.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like to exchange your item for a different style, receive store credit, or get a refund to your original payment method.
Print and Pack
Download and print your prepaid shipping label, then securely pack your jewelry in its original pouch and box to prevent damage during transit.
Ship It Back
Drop off your package at any authorized carrier location; once received at our warehouse, your return will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing